dbk33 Privacy Policy

1. Introduction

dbk33 ("the Company", "we", "us", "our") operates the online betting and casino platform accessible at https://dbk33.io. We are committed to protecting the privacy and personal data of every individual who registers an account, visits our website, or interacts with our services in any capacity ("you", "the Player", "the User").

This Privacy Policy ("Policy") sets out in detail what personal data dbk33 collects from you, the purposes for which that data is used, the circumstances under which it may be shared with third parties, how long we retain it, and the rights you have with respect to your personal information. This Policy applies to all services provided by dbk33, including our sportsbook, live casino, slot games, crash games, promotional offers, and customer support interactions.

dbk33 serves players primarily across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Policy is written in English and applies to all users of the platform regardless of location.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and dbk33.

2. Data We Collect

dbk33 collects the following categories of personal data from users of the platform:

2.1 Identity & Contact Data

When you register an account on dbk33, we collect your full legal name, date of birth, email address, and mobile phone number (registered in Bangladesh). This information is required to create your account, verify your identity, and communicate with you regarding your account and our services.

2.2 Financial Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, dbk33 collects payment method details including mobile wallet numbers and partial card information. Full card numbers are processed exclusively by our payment service providers and are not stored on dbk33 servers.

2.3 KYC Verification Documents

As part of our Know Your Customer (KYC) process — required before processing withdrawals and for ongoing account integrity — dbk33 may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, and proof of address documentation.

2.4 Transaction & Activity Data

We maintain records of all financial transactions on your account (deposits, withdrawals, wagers placed, winnings received, bonus credits) and your gaming activity (games played, betting history, session times, game outcomes). This data is used for account management, fraud prevention, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access the dbk33 platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, time zone, and the pages you visit on our site. This data is used to maintain platform security, prevent fraud, and improve the user experience.

2.6 Communications Data

We retain records of all communications between you and the dbk33 support team, including emails sent to [email protected], live chat transcripts, and any formal complaints submitted through our internal complaints procedure.

3. How We Collect Your Data

dbk33 collects personal data through the following channels:

• Direct provision: Data you submit yourself when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the platform via cookies, server logs, and similar technologies (see Section 7 on Cookies for details).
• Payment processors: Confirmation and reference data received from payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you conduct transactions on the platform.
• Identity verification services: Results from third-party KYC and identity verification providers when you submit documents for account verification.
• Fraud prevention services: Risk signals and flags from fraud detection and anti-money-laundering (AML) screening services that dbk33 employs to protect the integrity of the platform.

4. How We Use Your Data

dbk33 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation and management	Identity & contact data
Processing deposits and withdrawals	Financial data, identity data
KYC / age and identity verification	KYC documents, identity data
Fraud prevention and AML compliance	Transaction data, technical data, KYC data
Responsible gaming monitoring	Activity data, transaction data
Customer support and complaints handling	Communications data, identity data
Platform security and integrity	Technical data, device data
Promotional communications (where consented)	Identity data, contact data, activity data
Service improvement and analytics	Aggregated activity data, technical data
Legal and regulatory compliance	All categories as required by law

5. Legal Basis for Processing

dbk33 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract between you and dbk33, including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) requirements, KYC obligations, and responsible gaming regulations.
• Legitimate interests: Processing necessary for dbk33's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit, freely given consent — primarily for marketing communications and optional data uses. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

dbk33 does not sell, rent, or trade your personal data. We may share your personal information with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

6.1 Payment Service Providers

We share necessary financial and identity data with payment processors including bKash, Nagad, Rocket, Upay, and card network providers (Visa, Mastercard) to facilitate deposits and withdrawals. These providers are bound by their own privacy and security obligations.

6.2 Identity Verification & KYC Providers

We share identity documents and personal data with certified KYC and identity verification service providers for the purposes of age verification and fraud prevention. All such providers are contractually obligated to process data solely for the purposes for which it was shared.

6.3 Fraud Prevention & AML Services

dbk33 employs third-party fraud detection and anti-money-laundering screening services. Relevant transaction data and technical identifiers may be shared with these services to identify and prevent fraudulent activity and financial crime.

6.4 IT Infrastructure & Cloud Services

Our platform is hosted on secure third-party cloud infrastructure. Server and storage providers have access to data only as data processors acting under dbk33's instructions and are bound by strict confidentiality and security obligations.

6.5 Legal & Regulatory Authorities

dbk33 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or regulatory direction, or where we believe disclosure is necessary to prevent or report a serious crime.

7. Cookies & Tracking Technologies

dbk33 uses cookies and similar technologies (including session tokens and local storage) to maintain the functionality and security of the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings and display preferences, improving your experience on return visits.
• Analytical cookies: Used to collect aggregated, anonymised data about how users interact with the platform (pages visited, time spent, navigation paths). This data is used solely to improve platform performance and user experience. dbk33 does not use third-party advertising or behavioural tracking cookies.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the dbk33 platform, including the ability to log in to your account. For full details on how to manage cookies in your browser, consult your browser's help documentation.

8. Data Retention

dbk33 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data (identity, contact, financial): Retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction and activity records: Retained for a minimum of 5 years from the date of each transaction.
• Communications data: Retained for 3 years from the date of the last communication, or longer if related to an unresolved complaint or ongoing investigation.
• Technical and device data: Retained for 12 months from collection, unless retained longer for active security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

9. Data Security

dbk33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job function.
• Regular security audits and penetration testing of our platform infrastructure.
• Secure password hashing using industry-standard algorithms — dbk33 does not store plaintext passwords.
• Automated monitoring systems that detect and alert on suspicious activity patterns, including potential data breach indicators.

In the event of a personal data breach that poses a risk to your rights and freedoms, dbk33 will notify affected users without undue delay. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

10. Your Rights

As a user of the dbk33 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to exceptions where retention is required by law (e.g., AML record-keeping obligations).
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on dbk33's legitimate interests, including profiling for fraud prevention or responsible gaming monitoring.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

dbk33 aims to respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

11. Children & Minors

The dbk33 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from any individual under the age of 21. If dbk33 becomes aware that an account has been registered by or on behalf of a person under 21, that account will be immediately suspended, all activity voided, and any deposited funds returned to the payment method used. Personal data associated with the underage account will be securely deleted, except where retention is required for legal compliance purposes.

If you believe that a person under the age of 21 has registered or is using a dbk33 account, please report this immediately to [email protected]. dbk33 takes underage gambling prevention extremely seriously and cooperates fully with any investigation into such matters.

12. Third-Party Links

The dbk33 website may contain references to third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) and payment processors (bKash, Nagad, Rocket, Upay). While we work only with reputable partners, dbk33 is not responsible for the privacy practices of any third-party websites or services that you may access through links on our platform.

We encourage you to review the privacy policies of any third-party services you use in connection with dbk33, as their data practices are governed independently by their own policies and not by this Privacy Policy.

13. Changes to This Privacy Policy

dbk33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered users by email and/or by displaying a prominent notice on the platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version came into force. We recommend that you review this Policy periodically to stay informed of how we protect your personal data. Your continued use of the dbk33 platform following any update to this Policy constitutes your acknowledgement of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbk33 handles your personal data, please contact our support team using the details below:

• Data Enquiries Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: Within 30 days for data rights requests; within 2 hours for general privacy enquiries